Next Stage we have moved on to the Measure Phase

 

Tools used in the Measure Phase

Critical To Customer Tree (CTC)
Metric Table
Before Performance (Control Charts)
Quality Score Dashboard
Before Mechanical Performance (Control Chart)
Top Six Pareto Analysis
Estimated CBA

 Critical To Customer Tree (CTC)

 

Firstly the Team objective was to create a Critical to Customer Tree, in completing this we got a good understanding of the customer needs and we could identify what measures would show us clearly those needs.
We also identified and agreed what measures we could use from start to finish of the project to show if we were making progress on achieving the customer needs
From some of the project team members previous experience the following three needs were put forward to get the ball rolling. Perfect, Free & Now

Metric Table

Next the Metric Table so we could keep a record of all current and potential measures of the process. This helped insure we had had a good quality countermeasure so product quality would not suffer if we focused only on the waste metrics.

Before Performance (Control Charts)

On to the Control Charts, this I personally put a huge focus on and you will see this as these are the main measures of the before performance. I wanted to improve my knowledge and also the rest of the teams understanding of how these show where a process is at and how wide apart the UCL and LCL can be when a process is struggling.

 

Quality Score Dashboard

Quality Base score card showed us a good visual countermeasure to help maintain a balanced focus of the process to maintain the standards of the Product. This measure was also key to balance the project as we have no member from the quality department.

Before Mechanical Performance (Control Chart)/ Top Six Pareto Analysis

 Our second control chart was on mechanical downtime which along with the Pareto analysis showed what we were dealing with in terms of unreliable performance. We may have went a step too far at this point is pulling out our six worst weeks performance and graphing these into Pareto analysis charts  but this will be beneficial when we move to the analyse stage.

             

 

Estimated Cost and Benefits Analysis

Finally the Cost benefit analysis was completed and this I would have to say was an excellent way for the team to finish the measure phase of the project. To see the potential savings and have these validated by a member of Group Finance was a real eye opener. It has also proven that this project is well worth doing and will impact the business in a very positive way going forward by reducing material variance.